1. Subscription Status Types
StatusDescription
CurrentThe subscription is active and will continue billing at scheduled intervals.
CancelledThe subscription has been terminated and will not be billed again.
Pending CancellationThe subscription is marked for cancellation but is still within an active billing cycle. It will be fully cancelled at the end of the period if no further payments are made.
πŸ“Œ For details on a cancellation, refer to the status of the last invoice to determine whether the subscription was ended due to failed payments, manual cancellation, or another reason.
  1. Subscription Payment Recycling and Retries
Automatic Retry Process
  • Retries occur immediately on different processors if available.
  • Revolv3 will retry payment attempts based on a predefined schedule.
  • If multiple payment methods are enabled, Revolv3 will attempt additional cards upon a failed transaction.
Soft Decline vs. Hard Decline
Decline TypeBehavior
Soft DeclineThe system retries the payment using the same or other available payment methods.
Hard DeclineThe payment is not retried, and the subscription remains unpaid or cancelled.
Default Retry Behavior
  • Revolv3 will attempt up to 15 retries to process a failed invoice.
  • The retry process only applies to card-based payments (ACH payments and one-time invoices are not retried).
  • The Recycle Strategy follows rules configured in the Recurring Strategies settings.
  1. Summary of Subscription Status and Recycling
FeatureBehavior
Active SubscriptionContinues billing normally.
Cancelled SubscriptionWill not be billed again.
Pending CancellationStill within the active period but will end at the next cycle.
Soft Decline HandlingRetries payment attempts up to 15 times based on strategy settings.
Hard Decline HandlingSubscription remains unpaid, no further attempts are made.
Multiple Payment MethodsRevolv3 tries alternative cards if available.
Revolv3’s subscription recycling process ensures a higher success rate for recurring payments, reducing churn and optimizing customer retention. πŸš€
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