| Status | Description | Available Actions | Next Steps | Payment Types |
|---|---|---|---|---|
| Paid | Invoice is successfully paidApplicable to invoices created for one time, recurring payments, and installments | Refund | ||
| Void | This status is only used upon validation whether an invoice is billable. No other automatic assignments within the systemMerchant can assign this status to an invoice manually if an invoice was billed outside the Revolv3 but the merchant knows that this invoice was handled. So actually the Revolv didn’t collect the money, but the invoice was billed | |||
| Pending | Initial status of an invoice if one time payment with subscription/recurring payment is being processedInvoice status for billable subscriptions when recurrent payments are dispatchedInvoice status for one time payment without payment if “Pending“ response is received from a processorInvoice in this status is considered as billableApplicable to invoices created for one time, recurring payments, and installments | Update Invoice | FailedBatch PendingCapture PendingNoncollectableRecyclePaid | |
| Recycle | Billable invoice processing is failedInvoice in this status is considered as billableApplicable to invoices created for recurring payments and installments | Update Invoice | NoncollectablePaid | |
| Noncollectable | Applied in one of the following cases:If invoice billing date is defined in the past - more than 30 days from the current dayIf invoice exists more than defined in Invoice Expiration Window (Merchant’s settings). For example, 5 days are set up in Invoice Expiration Window, the Noncollectable status will be applied to an invoice on the 6th day (if the function to process the payment will not run first).If all recycle attempts have been used (the number of attempts is configured on a merchant level)Upon hard decline/soft decline received from a payment gateway (e.g. bad status code from visa)Applicable to invoices created for one time, recurring payments, and installment | |||
| Refund | The status is applied to successfully refunded invoices if the following condition is true:previous refund total + current refund total=totalApplicable to refund invoices created for one time and recurring payments | |||
| MerchantPaid | This status is only used upon validation whether an invoice is billable. No other usages within the systemMerchant can assign this status to an invoice manually if an invoice was billed outside the Revolv3 but the merchant knows that this invoice was handled. So actually the Revolv didn’t collect the money, but the invoice was billed | |||
| MerchantCancelled | This status is only used upon validation whether an invoice is billable. No other usages within the systemMerchant can assign this status to an invoice manually if an invoice was billed outside the Revolv3 but the merchant knows that this invoice was handled. So actually the Revolv didn’t collect the money, but the invoice was billed | |||
| OneTimePaymentPending | This status is assigned to invoices as initial when an attempt to bill one time payment without subscription was done but the response wasn’t received immediately (rare use-case)The status is not stored and never shown in UIApplicable to invoices created for one time payment without subscription only | PaidFailedNoncollectablePendingCapture PendingRefund Pending | ||
| PartialRefund | The status is applied to successfully refunded invoice if the following condition is not true: previous refund total + current refund total=totalApplicable to refund invoices created for one time and recurring payments | Refund with API | Refund | |
| BatchPending | This status is applied to all invoices from the WorldPay Queue upon their submitting. A special SubmitWorldPayBatches function is running every hour to collect such invoicesInvoice in this status is waiting for a call back from the payment gateway (WorldPay), Revolv3 doesn’t make any attempts to bill an invoice in this status unless a response is receivedApplicable to invoices created for recurring payments and installments | NoncollectableRecyclePaid | ||
| CapturePending | When a pending invoice for one time payment with subscription is processed, ‘Billed via Capture’ flag might appear. In this case the system validates whether the transaction was fully processed. If yes, the Paid status is applied to the invoice. If no - Capture PendingInvoice obtains this status upon ‘CAPTURE’ webhook from AdyenInvoice in this status is waiting for a call back from the payment gateway (Adyen), Revolv3 doesn’t make any attempts to bill an invoice in this status unless a response is received.Applicable to invoices created for one time, recurring payments, and installments | Refund PendingNoncollectablePaidFailedRecyclePending | ||
| RefundPending | Invoice obtains this status upon ‘REFUND’ webhook from AdyenInvoice in this status is waiting for a call back from the payment gateway (Adyen), Revolv3 doesn’t make any attempts to bill an invoice in this status unless a response is received.Applicable to refund invoices created for one time and recurring payments | Refund Declined | ||
| RefundDeclined | The status is applied to rejected refund invoicesApplicable to invoices created for one time and recurring payments | |||
| RefundFailed | The status is applied to refund invoices upon failed attempt of payment creation in a processor (e.g. connectivity issue or incorrect processor details)Applicable to invoices created for one time and recurring payments | |||
| Failed | BridgePay onlyInvoice obtains this status upon failed attempt of payment creation in a processor (e.g. connectivity issue - we made an attempt to bill through BridgePay, but for some reason we couldn’t connect to the processor, it is not even count as a billing attempt for this invoice)Billing attempt status is defined as ‘Connectivity issue’Applicable to invoices created for one time payment |
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