Frequently Asked Questions (FAQ)
Below are answers to the questions merchants ask most often when using Revolv3 with Shopify.Question Index
- Do I need any technical setup to use Revolv3?
- Where do my customers enter their card details?
- Will customers be redirected to another page?
- What payment methods are supported?
- Can I issue refunds?
- Can I void a transaction?
- Do you support 3D Secure (3DS)?
- Why can’t I activate Revolv3 in Shopify?
- Who should I contact if something doesn’t work?
Do I need any technical setup to use Revolv3?
No. There is no manual configuration required. You only need to install the Revolv3 payment app in Shopify, connect your account, and activate it. All technical setup is handled automatically.Where do my customers enter their card details?
Customers enter their card details directly in Shopify checkout. Revolv3 processes the payment securely in the background.Will customers be redirected to another page?
No. The entire checkout process happens within Shopify. There are no redirects to external payment pages.What payment methods are supported?
Currently supported:- Credit cards
- Debit cards
- Apple Pay
- Google Pay
- Alternative payment methods
Can I issue refunds?
Yes. You can issue refunds directly from Shopify Admin. Revolv3 will process the refund automatically.Can I void a transaction?
No. Void functionality is not supported in the current version.Do you support 3D Secure (3DS)?
Not at the moment. 3DS support is planned for a future release.Why can’t I activate Revolv3 in Shopify?
Most likely reason:- Your store domain has not been configured in Revolv3