Subscription Status and Recycling

Subscription Status Types

Status	Description
Current	The subscription is active and will continue billing at scheduled intervals.
Cancelled	The subscription has been terminated and will not be billed again.
Pending Cancellation	The subscription is marked for cancellation but is still within an active billing cycle. It will be fully cancelled at the end of the period if no further payments are made.

📌 For details on a cancellation, refer to the status of the last invoice to determine whether the subscription was ended due to failed payments, manual cancellation, or another reason.

Subscription Payment Recycling and Retries

Automatic Retry Process

Retries occur immediately on different processors if available.
Revolv3 will retry payment attempts based on a predefined schedule.
If multiple payment methods are enabled, Revolv3 will attempt additional cards upon a failed transaction.

Soft Decline vs. Hard Decline

Decline Type	Behavior
Soft Decline	The system retries the payment using the same or other available payment methods.
Hard Decline	The payment is not retried, and the subscription remains unpaid or cancelled.

Default Retry Behavior

Revolv3 will attempt up to 15 retries to process a failed invoice.
The retry process only applies to card-based payments (ACH payments and one-time invoices are not retried).
The Recycle Strategy follows rules configured in the Recurring Strategies settings.

Summary of Subscription Status and Recycling

Feature	Behavior
Active Subscription	Continues billing normally.
Cancelled Subscription	Will not be billed again.
Pending Cancellation	Still within the active period but will end at the next cycle.
Soft Decline Handling	Retries payment attempts up to 15 times based on strategy settings.
Hard Decline Handling	Subscription remains unpaid, no further attempts are made.
Multiple Payment Methods	Revolv3 tries alternative cards if available.

Revolv3’s subscription recycling process ensures a higher success rate for recurring payments, reducing churn and optimizing customer retention. 🚀

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Payment Authorizations & Captures Revolv3 Checkout Integration

⌘I

Getting Started

Authentication & Security

Core Concepts & Data Models

Integration Flows

Plugins

API Reference

Webhooks & Event Handling

Error Codes & Troubleshooting

Testing & Sandbox

Certification & Go-Live Checklist

Appendix / Glossary

FAQ

Automatic Retry Process

Soft Decline vs. Hard Decline

Default Retry Behavior

​Automatic Retry Process

​Soft Decline vs. Hard Decline

​Default Retry Behavior

Automatic Retry Process

Soft Decline vs. Hard Decline

Default Retry Behavior